Culture has changed - Customer Experience Specialist Xero Employee Review

3.0
Nov 15, 2025
Recommend
CEO approval
Business outlook

Pros

Was great workplace when I first joined with flexible working and empathetic managers.

Cons

The culture has changed. Micro managing and unrealistic expectations.

Explore other reviews about Xero

5.0
Apr 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1
3.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Impressive onboarding for new hires. Benefits incomparable to other organizations.

Cons

Pay not sustainable AI introduction caused layoffs for department No room for growth as other continents had priority instead of US candidates.

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