overworked and under paid - Field Tech Xerillion Employee Review

Thank you for the review. I was glad to see that you enjoyed the ability to work on a lot of different hardware and software, and the opportunity to work with a variety of businesses in the area and build personal relationships with them. Often people come work for us after they have been in internal/corporate IT and feel they are stuck or not able to work on new projects or systems, or they cannot move their careers forward. It is true that if there is work left to be done at the end of the day, and the client is depending on us to complete some tasks that they can not reschedule for another visit, the tech will need to stay to get the work done. It is true that dependability and reliability are important though people do get sick sometimes and use their PTO. We understand that some people might have more frequent needs and might feel more comfortable in a flex-hour environment. We service our clients onsite between 8am to 5pm weekdays, and each tech has a one week on-call rotation which comes up about every 10 weeks-these days typically having to take a few short support request are look into a system alert. We usually are able to schedule network cutovers on Thursday evenings instead of over the weekend. About a year ago we started a policy where field techs can work from home if they are not at client site and the majority of field techs work from home a few times a week. It is true that studying for certification tests is primarily done on the tech's own time. We will pay for the training material, and the tests that are passed. On a personal note, this is how I completed my own MCSE years ago, completing 9 exams over a period of 1 year, each exam taking about 40 hours of study. My employer paid for all the materials, and I studied on my time. It seemed like a fair deal to me. Getting the certification was very hard, though it lead to a great deal of opportunities and is why we highly encourage and incentivize certifications. We have 4 levels of techs in the company. The most junior techs normally have 2-3 years of experience, all the say up to the most senior techs which have 10-15 years. Many of the senior engineers in the company's history started in a junior capacity and worked their way up accumulating a great deal of experience in the process. It is true that that some people don't work out, though most do and we appreciate the years they give us. We can always do better as a company, and your input helps us improve. Thanks again for the work you did for us, and your service to our company.