Great place to land for a few years - Customer Service Representative Xcel Energy Employee Review

3.0
Jul 16, 2025
Recommend
CEO approval
Business outlook

Pros

I would highly recommend this job to anyone who is not afraid of snarky customers & being called a few swear words here & there. Customers are usually nice, pay is good enough, & there is LOTS of opportunities for growth.

Cons

Rude customers, customer satisfaction is 50/50, constantly raising electric and gas rates, & is now a hybrid position that started as fully work from home.

Explore other reviews about Xcel Energy

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Great, Lots of opportunity within,

Cons

You have to drive to downtown Denver

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Standard methods, cloud infrastructure, and reliance on in house staff over contractors makes it very easy to implement safe, fast, consistent changes. You will be valued as a human and you will have a voice within this company. You can make a career here. Your coworkers and immediate leadership are all talented and intelligent individuals who actually know how to do the same work you are doing.

Cons

AI rollout and unevenly applied hybrid work made things difficult for employees with disabilities and those that lived far from office who had traditionally worked remote or for tasks that do not lend themselves well to AI overhead

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