Terrible place to work for low level employees...although upper management sure seemed happy - Call Center Representative Xcel Energy Employee Review

-The supposedly flexible scheduling for part time students meant you can set your schedule for the term but you better dang well not need any days off, because they won't give you them. You have to set up your own replacement...near impossible when you are brand new and know no one, and there are 30 other people who want off the same weekend. Yes, you will work every weekend, no question. -Understaffed -Highly dissatisfied long term staff, made environment miserable for everyone -Part time employees subject to NO benefits (understandable) or wage increases (What?!?) -Customers tend to be demanding, rude, and cranky, since they are typically upset about billing issues or utility outages -Training is rapid...they want to get you out and on to the floor before the knowledge has been truly absorbed. Expect you to know every aspect of every little thing. If you ask someone they tell you, look it up. Well if I could have I would have. -Advancement? PLease. Some employees worked in the pits of hell, aka call center, for 7+ years trying to advance to the next level up (a specialist, I believe) but can't make it. Unless you get a solid degree don't expect any advancement to occur. Although after 5 years you may finally get weekends off, so there's that. Basically couldn't stand working there much past the initial training period. The thing that irked me most was being told, on the last day of training, that part time employees receive no raises regardless how long they work there. These employees are considered "temporary" so no benefits or increases are mandated. Fine, but don't mislead incoming employees. Treat your employees respectfully and realize that burnout is a very real thing.