Pros
Supply Chain as a whole is a committed customer focused entity within Xcel. Almost every purchasing tool, business process or function of Supply Chain exists (except inventory mangement) making it a formidable and efficient tool for the company.
Cons
Managers within Supply Chain are a prime cause of turnover. Typically, before they get into these positions they are amiable and committed people, sincere toward their fellow workers. Once in management, they seem to take on a very harsh and low-tolerant attitude which already pervades the entire organization. Mixed messages go out, duplicative work is deliberately created and directors do not give 3-5 year strategy as they should. They instead spend inordinate amounts of time working directly with individual contributors - three-levels below them rather than manaaging through their direct reports. It is a very confusing and stressful atmosphere that results.