The call center is absolutely miserable. They expect you to be taking phone calls the minute your shift starts to the minute it ends excluding breaks for 8 hours. Will not work with school schedule for students and 40 hours of this kind of repetitive work will drain and depress you. Only the “top agents” get to adjust schedule, work from home, pick on call weeks etc. 10 weeks out of the year you are on call which means no vacation and you must adhere no matter what. Can only miss 1 day during 8 week training or you’re terminated. Opportunities for advancement are slim and take excessive amount of years. Company treats its customers horribley and you have to be the one to recieve the backlash and give bad news.
