Pros
Great benefits, fun people to work with.
Cons
No way to move up very condescending environment They treat this department like crap, and it reflects on the customer Everyone dumps off to support. Management in support are just trying to save their own, or they just don't want to admin they fear going to the department head to make a stand. Nepotism They expect you to take three chats at once with different products on each one and not ever EVER mess up. They measure metrics that have no baring on helping customers, only on making the management team look good. If you go above and beyond for a customer, they don't say much, but 'good job' then expect you to do that every time and offer no reward for doing such. There is no difference between someone not doing their job and someone doing their job. No incentives All the good smart agents have already left or are about to leave They claim change is coming, but it is like putting out a raging fire with a water cup. I find it odd that randomly reviews show up stating support department is amazing, when there are a ton of reviews all stating similar things indicating there are a lot of issues being ignored- the few recent good reviews recently posted makes no sense as to what is actually going on, trust me, I am working it every day. Management needs to listen and not try to play 'let's make things look good'. Be vary aware if applying here, only as a last resort.