Not as “understanding” as they portray - Customer Care Specialist XPO Employee Review

2.0
Jan 7, 2023
Recommend
CEO approval
Business outlook

Pros

Wonderful coworkers, decent pay, free coffee, awesome break room, detailed meetings

Cons

If you or your child is sick more than 5 times a year, you have an emergency, car trouble or anything and you used all your “no harm no foul days” then they fire you, very hard to move up in the company, certain teams have to let everyone know they are leaving to use the restroom, lots Of favoritism (tell most employees you have to work their for a year to be promoted but if they like someone else they’ll promote them in 2 months or less, strict point system that gets implied even in emergencies, VERY HIGH turn over rate (even supervisors don’t stay long)

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XPO Response
3y
Thank you for sharing your feedback. XPO has a culture of continuous improvement. Your honest review will help us improve and be the best place to work. We’re very grateful for your feedback and wish you the best in your future.

Explore other reviews about XPO

5.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay great management great team.

Cons

I have no cons at all

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

I have enjoyed my time with XPO and appreciate the opportunities the company has provided for both personal and professional growth. The team environment is supportive, and I've had the chance to build strong relationships with coworkers and customers over the years. One of the things I value most is that hard work and dedication are recognized. Every day brings new challenges, which keeps the job interesting and allows me to continue learning. Leadership encourages employees to find solutions and work together to provide excellent customer service. Like any large company, there are busy periods and opportunities for improvement, but overall, XPO offers a solid career path, competitive benefits, and the chance to make a real impact. If you're someone who enjoys a fast-paced environment and is willing to put in the effort, XPO can be a rewarding place to build a career.

Cons

The transportation industry is constantly changing, so employees need to be adaptable and able to handle shifting priorities. Workloads can be demanding at times, but the teamwork and customer relationships make it rewarding

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