LTL management perspective - toxic environment with few oppurtunities to advance within the company - Service Center Manager XPO Employee Review

1.0
Jul 16, 2017
Recommend
CEO approval
Business outlook

Pros

Weekly paycheck, medical benefits are competitive, Paid Time Off (PTO), pay is competitive for managers (but huge pay inequality for Supervisors who often are compensated less than the employees they manage).

Cons

Extremely toxic corporate environment. Senior mangement talks of servant leadership but actually gives orders, everyone else is expected to follow them. Everyone, in any position, is replaceable. Extremely long hours with little support for middle managers. Metric Goals are often unrealistic as they are reduced by 3-6% yearly. P&L statements were released monthly instead of daily or weekly. Common to hear tenure managers at the class 1 through operations managers position leaving the company monthly. There is an experience drain occurring right now, as the experience managers are leaving the company for better opportunities and better environment. Most no longer agree with the direction the company is taking, and promotions from within are almost non-existant. Current LTL president would rather hire from outside than promote within to save on moving cost, and the higher salaries. It is much cheaper to hire someone from outside the company than to promote within, but these new hires lack the experience, knowledge of the corporate culture and willingness to learn the jobs of those whom they lead. This creates ineffective leaders, poor mentors, and anger among the salaried staff as promotions from within are becoming very rare.

Explore other reviews about XPO

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

I have enjoyed my time with XPO and appreciate the opportunities the company has provided for both personal and professional growth. The team environment is supportive, and I've had the chance to build strong relationships with coworkers and customers over the years. One of the things I value most is that hard work and dedication are recognized. Every day brings new challenges, which keeps the job interesting and allows me to continue learning. Leadership encourages employees to find solutions and work together to provide excellent customer service. Like any large company, there are busy periods and opportunities for improvement, but overall, XPO offers a solid career path, competitive benefits, and the chance to make a real impact. If you're someone who enjoys a fast-paced environment and is willing to put in the effort, XPO can be a rewarding place to build a career.

Cons

The transportation industry is constantly changing, so employees need to be adaptable and able to handle shifting priorities. Workloads can be demanding at times, but the teamwork and customer relationships make it rewarding

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