LTL division is going down fast - Claims Specialist XPO Employee Review

2.0
Jun 7, 2017
Recommend
CEO approval
Business outlook

Pros

Fair pay, 401K, bonus, PTO as goods as most companies.

Cons

I.T. is going to be the downfall of the LTL division. Prior to the buyout Con-way I.T. entered into a horrible agreement with a OMS vendor "Netsuite" that did not meet the requirements of the company. The rollout of this system was half done and left the cargo claims dept. struggling to do their job. That has been over 2 years ago. The system has all kinds of defects and when something breaks only a "workaround" is put in place. Now the system has wrecked the billing dept. leaving the company not even knowing if an invoice was sent out and unable to perform simple corrections to invoices. Meanwhile the cargo claims portion of the systems gets worse by the day and no support "AT ALL" for claims due to the billing problems. Management does not stand up to support the employees in providing systems or real answers to day to day problems.

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2.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

One of the better LTL companies I’ve been to. Will work with you for the most part

Cons

The vacation set up is dumb. No sick days you get 3 weeks PTO for sick and personal days and it’s almost impossible to take a day off you didn’t put in in November of the previous year then force you to use pto when you call in. Some management is ok but most is not the greatest

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