High pressure and lack of support for mental health - Customer Service Representative XLN Employee Review

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly colleagues, but nothing more

Cons

High pressure, won't care about your mental health, only care about their review on trustpilot. Even though you try your best to pitch the customer and they still won't recognize your effort

Explore other reviews about XLN

4.0
Nov 24, 2025
Recommend
CEO approval
Business outlook

Pros

Good staff, easy promotion, office perks - like PS5 and pool table

Cons

Cut throat, long hours, lots of calls, not a lot of training

2.0
Oct 24, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Definitely a work hard, play hard sort of environment

Cons

Lots of politics unfortunately, and high staff turnover at the time, which made it hard to build proper workplace connections and relationships

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