If i could give zero stars i would - Kitchen Designer Wren Kitchens Employee Review

1.0
Jul 3, 2023
Recommend
CEO approval
Business outlook

Pros

Potential to earn good money

Cons

- Money taken out of your wages for what they call ‘free issues’ happened to everyone at some point. It could be from anything from a mistake on a plan or a fitter that had fitted something incorrectly and blamed it on a design fault when it clearly wasn’t. - perverted managers especially with the young girls -Long working hours often working over or coming in on days off - Constantly being pulled off breaks to the point you would feel the need to go out of the premises to avoid this happening. 1 girl ended up having to leave because she lost a baby as they wasn’t letting her have her breaks as she should have. She was treated so poorly. - Very very high turn over off staff - if you wanted to take holiday it would often be denied as there are many block outs such as busy periods where no staff are allowed it at that time. - CAMERA in the staffroom, not even sure if that is legal? - managers had no clue what they were doing. Rotas were constantly messed up. Managers would walk around swearing, often delivering threatening team briefs as the whole company is money driven on targets. You could tell when the managers had a telling off from head office as we would then get sworn at the next morning. - we were made to be quite pushy with customers which was way out of my comfort zone as it made us no better than a pushy car sales man. Managers would tell us not to let the customer leave until we had gone back and spoken to them for a pet talk. Then we would have to go back to the customer and push more to sell, even when the customer was clearly uncomfortable with this. I hated this and would always put the customer first instead as I wouldn’t want to be treated that way myself. - management known for bullying weaker members of staff. Big sacking culture if people didn’t hit their targets, 1 guy even got sacked on his birthday whilst on holiday! - January everyone is expected to work every single day of the month for 4 weeks straight without a day off, we often didn’t have proper breaks during this time either because the company would give managers a food allowance to get pizzas in. So that you could just grab and go. By the time February came everybody would be ill and knackered. Yes we made a lot of money in that time but looking back it really wasn’t worth it. - the Christmas do the manager went home early with the money the company had given him and everyone had to all put in at the end to pay for it out of their own money. - never got paid as promised for overtime - 2 year probation period, so they can just get rid of you if you don’t hit targets within that time frame. Its the longest probation period i have ever heard of, this also gives you no rights really due to the contract. - at the time i was given 2 weeks intense training at the NEST in Barton on humber Hull. There you are treated like a child again where for those 2 weeks alcohol is strictly forbidden and you get sacked if you are to even have a drop whilst there. It didn’t bother me too much but i know others found it quite hard. I think now they only get a weeks training though, im guessing to save more money.. SHOCK. When i started i was told Wren was rated no 1 best retail employer. I think this has been very much cheated as at the end of the training everyone is asked to fill in the survey there and then! At this point we had just had some fun training in the NEST where there are 2 nice canteens and a gym so bearing in mind we hadn’t actually started the job properly yet. Let me tell you when you get into the actual pressurised showroom all of the fun sugar coatedness dies off. I think for those working at the factory and those working in the NEST it probably is a nice place but showroom isnt all glitter and rainbows unfortunately. - basically its the job for you if you have zero social life, are prepared to work every single weekend and can be cut throat and not care about your co workers or the customers. Money doesn’t buy you happiness and quite frankly I have never been stressed in my whole life until i worked at this place. Worst few years of my life and I am truly glad to be out.

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Wren Kitchens Response
2y
Thank you for taking the time to provide feedback about your experience. At Wren Kitchens, we strive to foster an inclusive and supportive work environment. We value our employees' dedication and the contributions they make to our company's success. We do not condone any form of bullying, and our management team is expected to uphold the highest standards of professionalism. We also have a zero-tolerance policy for any form of harassment, and such behaviour is not representative of our company values. We take this matter seriously, and if you or anyone else has experienced or witnessed inappropriate conduct, we encourage you to reach out to us at letstalk@wrenkitchens.com to provide more details so that we can address it appropriately. We would like to clarify that the presence of cameras in the staffroom is for security purposes. We take privacy concerns seriously and ensure compliance with relevant laws and regulations. If you have specific concerns regarding this matter, please feel free to contact us at the email address provided. If you would like to discuss any of these issues further or provide more information, please reach out to us at letstalk@wrenkitchens.com. Thank you again for sharing your thoughts with us. Kind regards, Ashley, Wren Kitchens Team.

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

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Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
4.0
Jan 20, 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.

Cons

Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.

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Wren Kitchens Response
5mo
Hello, thank you for taking the time to share such a comprehensive and thoughtful review of your experience with us. It really helps us deeply understand how our teams feel and understand where improvements may need to be considered. We're really pleased to hear that you've found the team culture supportive, the training and tools effective and that you've had the opportunity to build strong role-specific knowledge and experience. We also appreciate your honest and constructive feedback regarding workload, attention to detail, escalation processes, cross-department communication, flexibility, and compensation. These are important considerations, and insights like yours help inform ongoing discussions around how we can streamline processes, improve clarity between teams, and continue to support our frontline colleagues. If you have any further feedback, suggestions or would like to explain your experience in further detail please don't hesitate to contact us at LetsTalk@Wrenkitchens.com. Thank you again for your openness and engagement. We appreciate your contribution and are glad to have you as part of the Wren team.
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