False reviews - Surveyor Wren Kitchens Employee Review

1.0
Oct 26, 2022
Recommend
CEO approval
Business outlook

Pros

Working with the customers and some colleagues

Cons

Micro management has got even worse now the managers have their little senior surveyors to do their dirty work. I wouldn’t mind but none of them have management experience and to qualify for the interview process, you needed to prove you could do your current job correctly and hand paperwork in on time. Hardly the skill set required to be managing people. But it’s yet another one of the big man’s ideas at H.O that hasn’t worked along with all the others but he’s to arrogant to admit it, and everyone is to scared to say anything. I wonder when the directors will look at the dept and realise that it needs freshening up and the 2 “leaders” that are sitting in HO making these ridiculous decisions need moving on. They have a bunch of 16 year olds on the admin team telling adults what to do and speak to them poorly over pathetic not needed paperwork. And the things you actually need them for like ordering uniform etc they don’t actually do. Over 6 months I’ve been asking now! Oh and don’t you dare get home from a measure 5 mins early and switch your engine off. You are expected to make your way back to a showroom and when 6:30 comes along turn around and start heading home. But it’s ok for them to predict how long it should take you to get to and from a showroom and if a measure finishes after your finish time but within that half an hour that’s ok. As you can continue working after you’ve finished. Double standards maybe!!! They’ve made up a KPI structure that has no evidence and can make up what your score is without having to prove it. Which affect your quarterly bonus and take money away from you. There are hardworking surveyors that do not stop and do an excellent job I have seen first hand but have been deducted up to £800 apparently for not hitting KPI’s.

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

avatar
Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
4.0
Jan 20, 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.

Cons

Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.

avatar
Wren Kitchens Response
5mo
Hello, thank you for taking the time to share such a comprehensive and thoughtful review of your experience with us. It really helps us deeply understand how our teams feel and understand where improvements may need to be considered. We're really pleased to hear that you've found the team culture supportive, the training and tools effective and that you've had the opportunity to build strong role-specific knowledge and experience. We also appreciate your honest and constructive feedback regarding workload, attention to detail, escalation processes, cross-department communication, flexibility, and compensation. These are important considerations, and insights like yours help inform ongoing discussions around how we can streamline processes, improve clarity between teams, and continue to support our frontline colleagues. If you have any further feedback, suggestions or would like to explain your experience in further detail please don't hesitate to contact us at LetsTalk@Wrenkitchens.com. Thank you again for your openness and engagement. We appreciate your contribution and are glad to have you as part of the Wren team.
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