Really good place to work if you like a fast pace routine job with friendly Colleagues - Customer Care Agent Wren Kitchens Employee Review

4.0
Nov 24, 2021
Recommend
CEO approval
Business outlook

Pros

The training department at wren is outstanding and they absolutely everything to ensure you are ready to be taking calls from customer, there no fault with that system! The job itself it really straightforward thanks to being trained really well! It’s amazing having 2 lunch canteens to choose from at lunch times and having someone deliver you a hot drink twice a day!

Cons

Sometimes I feel there’s not enough being done about the feed back that been given from the customers and so we hear the same complaints from customers over again. It would also be nice to have an extra break as we only get one half an hour break a day and staring at computer screen from 9-5:30 with one break feels crazy.

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Wren Kitchens Response
4y
Hi there, thanks for leaving such an in depth review, we really appreciate you leaving feedback for people to read. We really appreciate your feedback on how the business can improve, so we'll pass this on to both the customer service and retail management teams for them to discuss together and make positive change!

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

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Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
1.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

None - the company was run out of the UK HQ and had no real marketing function

Cons

Many and they filed for Chapter 7 bankruptcy in August 2026

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