Pros
You can leave the job.
Cons
Rushed through the Health and Safety Induction. But they can't wait to get your signatures at the bottom of each legal document. Grammar mistakes throughout the health and safety slideshow. I'm not the best speller, but I'd have thought these things would be proofread. Feedback forms are given to you by the instructor straight after the induction. And you feel under pressure not to offend (as they are passed back to them, with your name on top). Make them anonymous, and to be dropped in a box. You'll get a much more accurate reflection. Breathing Apparatus is given to some, but not all (not enough to go around). Due to the exposure of Silicon dust this poses a great health risk. Covid 19 shielding is poor to non-existant around the entire facility. Asked to use dangerous equipment almost immediately without adequate training. Morning meetings conducted entirely in Polish, with no efforts made thereafter to translate into English. 30 minute break for lunch, but everything is a 10 minute walk away. You feel like just another number from the minute you arrive. One Polish worker assured me "there's no such thing as indispensible, if you want to leave, someone will be in the door as soon as you leave". Despite making all of the above aware to the management, none of my issues were taken seriously, and nothing done to tackle them. No direct number for HR or Payroll. Finding their email addresses was an uphill battle. On the day of my induction I was asked to come in wearing a smart shirt, smart trousers and shoes. Yet was taken into the Quartz Work Area without the correct PPE. No earplugs, safety shoes or mask offered or checked to be wearing. Was not asked to be clean shaven, in order to be put through a breathing test. When i was eventually put through it, no explanation was given throughout, to explain what the test was for, or what was being used.
Pros
I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.
Cons
None that I can think of!
Pros
Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.
Cons
Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.
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