Unstructured - Anonymous employee World Wide Web Hosting Employee Review

Thank you for the review! There are a few inaccuracies here that we would be happy to clear up :). Customer Service has set shifts, as does Server Health. Why? Because those departments have set demand due to customer demand on support & server management. We can't do flexible hours in those departments like we do in other departments for that reason, there is no way we have found to do it any other way. If you have an idea on how this is possible please hit up our internal idea machine as we would love to try it. Our Customer Service team they work an 8 hour shift, and are given one 15 minute break and two 10 minute breaks. We are not crazy people, we of course let people go to the bathroom :). Our entire company works remote and we expect everyone to be on instant message and respond within a few seconds. This is a guideline and ensures that you are at your desk and available. We are also looking into offering an optional shift for customer service of an unpaid 30 minute lunch too. We have optional company events once a year in the USA and Europe and employees are in no way expected to come, it is only if they want too. They pay to get to the event and we pay for everything else. We make it a combination of a 2 day unconference + 1 day social event. We bunk people 2 to a room, as part of the social element to get to know each other and make this affordable/doable. Because we are a global company with team members in 18+ countries we group vacation, holidays, and sick days into one big pool and all our team members get to pick what days they take off. If you want to take your countries holiday's off do it :), if you want to save that day to use somewhere else do it. We give our team total control over that aspect, we want them to do it how they want. All our team members receive 20 days of paid time off per year, and this increases to 25 days off after 3 years. And, if you are manager you get that 25 days after just 1 year. We reimburse our team for any valid expenses. But, we expect our team to bring their own computer to work from and that is 100% clear during hiring. We would rather pay our team a higher salary and let them make those decisions over what they purchase. I hope that helps clear up some of the inaccuracies of this review!