Pros
-Some good people in sales, training team, on Customer Success team -Salary bands implemented for higher-level accounts, making pay decent (limited commission info, however)
Cons
-Very poor coaching and growth experience (I'd say the worst I have had in my career, by far) - no time spent to shadow, coach or even learn and understand skills of employee, no development personal and professional goals, limited tracking of progress -Equally as poor training - about 3 days of training to learn very complex online educational databases, then we were expected to start calling and assisting customers - nearly no training on purchase process and renewal process -Poor onboarding experience and not setup for success -Lack of collaboration between teams - when asked for help, other employees are allowed to lash out on phone calls and in email. Extremely unprofessional and a general lack in any kind of communication between teams (between Customer Success and sales, customer service, marketing, billing/accounts, HR) -Almost nothing done to help connect teams and ensure any collaboration (for reference, the company is maybe 80-90 people and I met about 10 or so when I was introduced/'onboarded' with the team) -Limited information on commission pay-outs - you are expected to construct your own report, in order to determine commission (no number is tracked for this) -Stingy PTO policy - accruing only 10 days throughout the year to use -Culture of overwork - employees would mention how they were working away on things on the weekend and late nights and this was not met with any resistance from management