Pros
A few good apples who are nice to work with. Decent PTO accrual.
Cons
Classified as a salaried worker but treated like an hourly employee. Required to use PTO for everything. Classified as a salaried employee and expected to work tons of overtime to get massive workload completed. Result is being paid about minimum wage or lower if you calculate all of the extra hours worked divided by "salary". Expected to cover vacations for those brave souls who actually take time off on top of already ridiculous work load. When returning from vacation there is always a mess of backlogged work due to complete inability of co workers to cover your tasks while you are out. Extremely low wages - far below the national average. If you are not located in Pennsylvania, medical coverage, dental, & vision is hard to find. Management talks incessantly about "issues" but no action is taken. Massive turnover. Worst account transitions that I have ever experienced. Any kind of transition is managed in the least effective manner imaginable. Specialists are constantly moved around from account to account. Just when you have learned a client, you are pulled and moved to a different account. Inadequate training (as in, not enough time is spent training before being thrown in).