Incompetent management team - Anonymous employee Wordbank Employee Review

1.0
Oct 15, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company has signed the equal pay campaign so I look forward to them being more open to how much they pay their employers. The days management and senior members of staff are not in the office are the most productive. Free coffee. 23 days holidays. Pension. Good location in Soho.

Cons

Expected to work overtime whereas the management team are hardly there. They have 3/4 day weeks and are “working from home” the rest of the time. The management team have no idea about the translation process or tools we use. So there is no improvement process and we work to the bone to not make money. We’re left to our own devices and expected to get on with it. The passive aggressive attitude is unbearable. The politics and blame culture runs rife in the company with senior members being loud bullies. Unacceptable that nothing is done although we all complain. There are no communication from a new client as to what needs to be done ensuring the delivery is riddled with errors. There seems to be a lack of understanding as to what we’re selling and clients are being lied to.

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Wordbank Response
8y
Thank you for taking the time to send us your feedback. We are disappointed to hear that you didn’t feel able to express your concerns through the many channels we have in place to be heard, but we’re grateful to have this feedback now. We are committed to our Investors in People Silver accreditation, which is a constant cycle of improvement and reliant on everyone’s critical role in cultural development. Our flexible working environment, which extends across all teams and roles, allows for flexible working on both number of days and working hours. We deliberately make it possible for people to connect remotely (not just from home) because we appreciate how life and work converge. Our commitment to recognition and reward does include our Wordstars programme to showcase Wordbankers who have really lived our values, but we are constantly seeking input for improvement as to how we recognise and reward our people through pulse surveys, 1:1s and suggestion campaigns, paired with our long-standing ISO certification which supports a culture of improvement and working smarter. We believe that working at Wordbank has to be a win-win for both employee and employer, and we sincerely wish you the best of luck in your search for the right company for you.

Explore other reviews about Wordbank

5.0
Oct 29, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

We are committed to delivering creative solutions and treating client challenges as our own and this is priceless. Our diverse, international team is innovative, hardworking, smart and driven. My colleagues are phenomenal, witty people who are ready to lend a hand or a be a sounding board for ideas. The company inspires and empowers us to live and embrace the company values. We are given paid time off for learning, community volunteering, and training to help us navigate this quickly evolving industry.

Cons

If you thrive when frequently shifting gears, this is the place for you. When client needs change suddenly, we adapt quickly alongside them. While many find this dynamic environment rewarding and exciting, it may not be for everyone. Many days are full-on with much to do in this fast-paced environment.

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Wordbank Response
1y
Thank you for sharing! It is nice to hear that you appreciate the collaborative environment and opportunities for growth. And you're right! We do have a fast-paced environment – it helps us stay in sync with the constantly evolving industry. We appreciate you taking the time to share your experience.
4.0
Mar 13, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The hybrid work schedule and flexibility are greatly appreciated, though the policy has been shifting towards less flexible recently. Positive place to work with good people, culture, and fair compensation. Opportunities for growth and learning. Management that trusts employees to take ownership of their work.

Cons

High workloads and occasional overtime make the additional commute time harder to balance with work demands.

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