Pros
If you want to change into fintech then cx support is a good door to enter to see what it's like. But once you are done, recommend getting out and moving on. Don't waste your time. They will string you along for pay promises and jobs that never come. It's toxic and have fun earning time at a snail's pace and then trying to take time off. Terrible. Overworked, underpaid.
Cons
Warning: If you're just here for a paycheck, get it, but plan your exit ASAP. As in, put your resume out there for another job as soon as you start this one. Seriously pursue something else. The Head of CX does all of the work. Director, manager and supervisor does very little. It is like crickets when you need help and the workload is outrageous. Turnover is high. They all seem very inexperienced and don't understand how to provide health to the team. Weve gone backwards instead of forward. It is toxic. The head of cx needs to clean house. The team on phones and backend work hard, but management and supervisor are driving them away. Loyalty has tanked since our best lead left for a better opportunity due to toxic work culture. Cracking jokes and a team building activity won't fix it. Many want to leave.