Poor management and lack of support during probation - Fraud Investigatior Wise Employee Review

1.0
Sep 6, 2025
Recommend
CEO approval
Business outlook

Pros

Competitive brand name in the fintech industry Global exposure and presence

Cons

Minimal to no structured training - onboarding primarily relied on internal Wiki pages with little real guidance or hands-on support. Performance-based terminations during probation felt confusing and unfair, as no clear KPIs or measurable standards were provided for evaluation. Despite asking multiple times for clarity, I received no response, leaving me without direction or actionable feedback. Leadership inconsistency: The team lead acknowledged it took her 3–4 months to fully understand the role and produce narratives, yet new hires are dismissed within weeks for “performance.” The lead, based in Europe, had limited availability for the Austin team and provided little constructive feedback. Leadership also appeared very young and inexperienced, lacking the professional maturity to effectively guide and support new hires. Very little meaningful work available; many staff in similar roles appeared underutilized, suggesting misaligned hiring strategies. Over-hiring followed by abrupt cuts created instability and uncertainty across the team. Abrupt dismissals leave employees without income security despite leaving stable roles to join the company, with little consideration of the impact on individuals and families. When asked for valid reasons behind termination, the explanation was simply “performance,” with no clear evidence or breakdown provided.

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Wise Response
7mo
Thanks very much for taking the time to write a review. We're pleased to hear that you enjoyed global exposure and presence of the Wise brand during your time with us. We're disappointed to hear there were some areas where you didn't have such a good experience. We do hope you were able to raise these before you left. We have a strong infrastructure in place to drive a culture of high performance at Wise, to support a fair and equitable performance management process for all Wisers. We aim to treat every Wiser with fairness and respect as we manage these processes. Implementing KPIs aims to provide clear expectations and support, helping team members align their efforts with our overall goals. We believe that a well-structured performance management framework not only aids individual growth but also enhances teamwork and collaboration. These KPIs are designed to not be burdensome but to guide and support, paving the way for personal development and improved outcomes. If you have any further details that you'd like to share, please feel free to drop us a note at employerbrand@wise.com

Explore other reviews about Wise

5.0
Mar 12, 2026
Recommend
CEO approval
Business outlook

Pros

flexible review pay lots of feedback

Cons

repetitive long hours can be frustrating no sponsorship for visa

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Wise Response
2mo
Thank you for taking the time to write a review. We’re pleased to hear that you appreciate the flexibility, benefits and culture. We hope you continue enjoying your experience at Wise.
3.0
Feb 25, 2026
Recommend
CEO approval
Business outlook

Pros

Mission-Driven Work: Wise’s mission of "money without borders" aligned perfectly with my personal values. I was genuinely excited to go to work every day, tackle challenges, and track our progress toward that goal. Exceptional Peer Group: The hiring bar is high; you’ll work with smart, diverse, and genuinely interesting people from all backgrounds. Cutting-Edge Product: Working on the Wise Platform is a great technical experience. As an Implementation Manager, you get excellent visibility and access to the Product and Engineering teams. Top-Tier Documentation: Internal enablement and documentation are highly organized, making it easy to self-serve and find answers quickly.

Cons

Lack of Transparency in Management: I received no negative feedback during my probation period, only to be placed on a PIP two weeks after it ended. The feedback loop is non-existent; instead of real-time coaching, minor oversights are "saved up" to justify disciplinary action. Poor Feedback Quality: The PIP I received felt AI-generated, filled with corporate jargon and lacking substantive examples of performance failure. It felt like a formality rather than a genuine attempt at development. Toxic Management Culture: There is a palpable sense of micromanagement and "back-stabbing" within certain leadership circles. The environment shifted from collaborative to manipulative, with a noticeable lack of directness and honesty. Growth Hurdles: The Sales team appears to be struggling to close deals, which impacts the overall momentum of the department.

8
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Wise Response
2mo
Thank you for taking the time to write a review. You raised a number of concerns and I hope you were able to discuss these before you left. If you’d be comfortable to share more details, we’d really appreciate it. Please drop us an email at employerbrand@wise.com.
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