If you thrive in constant changes - Customer Support Associate Wise Employee Review

Thanks very much for taking the time to write a review, we really appreciate it. We're glad to hear that you enjoyed the benefits on offer at Wise and the people you got to work with while you were here, although we're disappointed to hear that you didn't have such a good experience when it came to training and scheduling. As a global company, our priority is to ensure that our customers receive timely support. To manage this, we arrange shift schedules two months in advance to help our team know when they’ll be working. So working patterns shouldn't come as a surprise to Wisers. Regarding training, we believe in building a culture of continuous growth and learning. It starts with our onboarding process. Everyone attends our company onboarding program, followed by function specific onboarding and training. We regularly revise and iterate these programs based on feedback and best practice to ensure they are designed to support Wisers to perform their roles successfully. Every employee also receives a professional development budget to use for building their skills and development. Our commitment to investing in learning and development for all team members reflects our dedication to creating an environment where everyone can thrive and contribute to our mission. It sounds like you had some challenges in your immediate team and I do hope you were able to pass on your feedback before you left. If you're up for sharing more, we’d be keen to hear more about your experiences so that we can improve this for Wisers in the future. Please drop us an email to employerbrand@wise.com and I can connect you with the relevant person. Nicola