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      Wise

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      Wise reviews

      Get ready to work all the time, under tremendous stress for nothing. - Customer Support Associate Wise Employee Review

      1.0
      Jul 25, 2022
      Customer support associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Free food in the office, free pizza.

      Cons

      They expect you to work all the time. There are metrics that measure if you are slacking even a minute off, and your team lead will present you data every month on how bad you and everyone else worked, and how hard you should be working - no matter what is your reality, they only care about crunching numbers. There are always waiting lines, and backlogs, and piles of old work that makes customers furious because Wise is selling something that's not true (instant transfers). Get ready to be called a biyatch and shouted at on a regular basis. Your team lead and bosses will not care, no matter how much abuse you take, you should be able to take it, and 'relax and release stress at home' apparently that's what your free time is for. They say that you can move on if you prove yourself, that's only true if you are friends with the right people, and you keep your mouth shut. Your bosses will literally sit through meetings all day, not doing nothing, but then come down raging on you to work harder. Forget about going to any of the fun events the company organizes, or having any holidays, in CS they don't allow you to do that. They try to lure you in with that, but essentially thats only for the fancier positions.

      avatar
      Wise Response
      3y
      Hi, thanks for taking the time to share your current experience at Wise, I’m sorry to hear some of the concerns you are sharing. We know it is challenging, so we are working on it and we also have option to support our Wiser’s wellbeing and work/life balance. If you feel comfortable to make yourself known, I can find some time to sit down and talk about the issues you raised face to face. Whether it’s with me, your lead, or someone else you trust in the People team to talk things through confidentially, we’d really like to hear more and see what we can do to improve things for you and other Wisers. Feel free to slack me, Paula

      Explore other reviews about Wise

      5.0
      Mar 12, 2026
      Kyc onboarding analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible review pay lots of feedback

      Cons

      repetitive long hours can be frustrating no sponsorship for visa

      avatar
      Wise Response
      2mo
      Thank you for taking the time to write a review. We’re pleased to hear that you appreciate the flexibility, benefits and culture. We hope you continue enjoying your experience at Wise.
      3.0
      Feb 25, 2026
      Sr implementation manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Mission-Driven Work: Wise’s mission of "money without borders" aligned perfectly with my personal values. I was genuinely excited to go to work every day, tackle challenges, and track our progress toward that goal. Exceptional Peer Group: The hiring bar is high; you’ll work with smart, diverse, and genuinely interesting people from all backgrounds. Cutting-Edge Product: Working on the Wise Platform is a great technical experience. As an Implementation Manager, you get excellent visibility and access to the Product and Engineering teams. Top-Tier Documentation: Internal enablement and documentation are highly organized, making it easy to self-serve and find answers quickly.

      Cons

      Lack of Transparency in Management: I received no negative feedback during my probation period, only to be placed on a PIP two weeks after it ended. The feedback loop is non-existent; instead of real-time coaching, minor oversights are "saved up" to justify disciplinary action. Poor Feedback Quality: The PIP I received felt AI-generated, filled with corporate jargon and lacking substantive examples of performance failure. It felt like a formality rather than a genuine attempt at development. Toxic Management Culture: There is a palpable sense of micromanagement and "back-stabbing" within certain leadership circles. The environment shifted from collaborative to manipulative, with a noticeable lack of directness and honesty. Growth Hurdles: The Sales team appears to be struggling to close deals, which impacts the overall momentum of the department.

      8
      avatar
      Wise Response
      2mo
      Thank you for taking the time to write a review. You raised a number of concerns and I hope you were able to discuss these before you left. If you’d be comfortable to share more details, we’d really appreciate it. Please drop us an email at employerbrand@wise.com.
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