Lot of Talk, Not a lot Walk - Anonymous employee Windsor Circle Employee Review

**Update** - This reviewer got caught up in a strategic pivot that I executed in February 2017 to drive upmarket and focus where we were seeing our clients achieving the most success. In doing so, I restructured the team. His or her pain is a direct result of a hard decision that I had to make... such is leadership. The buck stops with me, so I take accountability for this person's frustration. 12 months after the pivot, our business metrics clearly demonstrated progress and we were acquired in February of 2018 on the back of much stronger performance. The pivot and restructuring was the hardest thing I faced in my career, but the data now demonstrates that we made the right call. In my earnest assessment, it was only the power of the team and the culture that allowed us to drive up that hill following the pivot. Collectively, we had a vision as a team, we dug deep and did our hardest and best work, and pulled through to a solid outcome as a result. I still welcome this reviewer, and anyone for that matter, to reach out to me personally if a discussion of that hard choice would be helpful. The truth is we have a great team, taking big bets, and executing well together, and I'm happy to put the reviewer or anyone in touch with them as well to vet that. =========== Original Response ========= This is Matt Williamson, the CEO of Windsor Circle. I try to read and respond to each comment on GlassDoor. This is a harsh review that suggests some real frustration and anger on the part of the reviewer. I'm sorry you feel that pain. If you'd like to talk in person, I'll make time for that conversation. I politely disagree with the notions of hiding behind values or delusions of grandeur. We're working hard as a team on an interesting technical problem that the industry has yet to solve, and we're trying to do so with a firm commitment to being good people as we do so. It earnestly pains me that this reviewer implies any disingenuity in our approach. We're reacting to a fast paced environment, and sometimes strategic decisions (right or wrong, effective or ineffective) impact people we care about, including this reviewer. I welcome a coffee or a call if you'd like to chat in person.