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Thank you for taking the time to provide such detailed feedback. We appreciate hearing about both the positive aspects of your experience and the areas where you believe we can improve.
We'd like to provide some additional context regarding this particular assignment. This was a high-volume Recruitment Process Outsourcing (RPO) engagement where performance metrics and productivity expectations were discussed with every recruiter during the interview process, onboarding, and throughout the project. Because this was a client-driven engagement, the client retained the right to remove recruiters who were not meeting the agreed-upon performance expectations. Our responsibility was to coach, support, and communicate those expectations as clearly as possible.
This project was originally expected to last approximately three months but, due to the overall success of the program, it was extended to nearly eight months. During that time, more than 100 recruiters worked on the engagement, with the overwhelming majority remaining through the completion of the project. We're also proud that several members of the recruiting team were ultimately hired directly by the client as full-time employees.
We recognize that fast-paced, high-volume recruiting environments are not the right fit for everyone. They require frequent communication, performance coaching, and the ability to adapt quickly to changing client needs. We also understand your comments regarding training and leadership continuity and continually use employee feedback to improve our onboarding processes and management practices.
We appreciate your contributions during your time with Wheeler Staffing Partners and wish you continued success in your career.