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Westerra Credit Union

Is this your company?

Constant priority changes, no direction - Anonymous employee Westerra Credit Union Employee Review

2.0
Jun 7, 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

401k match Middle management tries to shield their employees from the mess of executive decisions Play days every 5 years Education reimbursement Raises every year All staff meetings are great outside of Covid

Cons

No direction from executive leadership CEO doesn't know how to keep direct reports on task No prioritization of initiatives, additionally no one saying "no" to any initiative Everyone has their own priorities and nothing aligns. Then management blames lower level employees for lack of direction but we don't know what we are supposed to be focused on! New agile methodology is not being implemented correctly Ad-hoc changes are made constantly with no regard for other teams Wrong people involved in decisions Favoritism is hugely prevalent Change management is non-existent Good leaders are being forced out HR is a disaster, creating new job roles under the table for their friends Professionalism and culture is dead C-suite execs are the epitome of the "boys club" from yester years Coming up on a decade with this company and as someone that was absolutely thrilled with new executive management 3 years ago, I'm totally disappointed with the change in direction the last year and a half. We WERE on a promising path prior to the recent shift in direction, but that path is overgrown and non-existent now. I used to be a forever employee, absolutely loyal to the leadership, mission and values. But things have changed so drastically the last year and a half, I don't recognize this company any more. Where is the heart, empathy, member and employee focus I loved?

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Westerra Credit Union Response
4y
We appreciate you sharing your feedback—Westerra has been an amazing place to work for a long time and is currently extremely focused on adding people, processes and technology to build our organization for the long-term. With the leadership changes in the last two years, our many new initiatives have renewed our focus on project management methodologies, communications and change management strategies to ultimately work better together. We truly appreciate and value your input as we evolve the credit union for the future—and thank you so much for your service over the years. Please know that at any time you can reach out to your leader or Human Resources Business Partner for assistance, advice and to provide feedback directly so we can embed that into our evolution. It is a very important practice of Westerra Credit Union to maintain open lines of communication with our employees. We take staff feedback very seriously as we strive for continual improvement. Thank you for your candor and we look forward to seeing the outcomes soon of the work we are doing in all of the areas you mentioned to make your experience the best it can be.

Explore other reviews about Westerra Credit Union

5.0
May 7, 2026
Recommend
CEO approval
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Pros

Good pay, PTO, growing company, new forward-thinking cheifs.

Cons

Training is a work in progress, company is still cleaning up messes from poor decisions of former cheifs, branch employees work 6 days a week when working Saturday.

1.0
Mar 18, 2026
Recommend
CEO approval
Business outlook

Pros

Good coworkers trying to make the best of incompetent leadership.

Cons

Toxic work environment. 100% turnover of entire C-Suite within a year. 4 CIOs within 2 years. Incompetent current CIO and CEO, promising to "double the size of the credit union in 5 years". It's a joke, but the sad thing is the also-incompetent board of directors believes it. Cut throat middle management and ill thought-out hires make it impossible to pursue any rational goals. In the last year they terminated their DEI program. Do yourself a favor and avoid this institution.

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