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      Westerra Credit Union

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      Westerra Credit Union reviews

      Not worth it - Contact Center Representative Westerra Credit Union Employee Review

      1.0
      Dec 21, 2025
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      - Benefits were okay - Hybrid work schedule (was mostly remote before they took the option away) - Coworkers were lovely - They did try to do roundtables for feedback until they decided to stop due to lack of time

      Cons

      - Management is a joke. No one is ever on the same page. The managers that fought for us were belittled. - the website and app are busted, which caused a multitude of issues on the contact center dealing with angry customers. Multiple complaints were issued to management and to the tech side of things to no avail - When our paychecks were late, blame was placed on the payroll company rather than Westerra taking accountability for their mistake

      Explore other reviews about Westerra Credit Union

      5.0
      May 7, 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, PTO, growing company, new forward-thinking cheifs.

      Cons

      Training is a work in progress, company is still cleaning up messes from poor decisions of former cheifs, branch employees work 6 days a week when working Saturday.

      1.0
      Mar 18, 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Good coworkers trying to make the best of incompetent leadership.

      Cons

      Toxic work environment. 100% turnover of entire C-Suite within a year. 4 CIOs within 2 years. Incompetent current CIO and CEO, promising to "double the size of the credit union in 5 years". It's a joke, but the sad thing is the also-incompetent board of directors believes it. Cut throat middle management and ill thought-out hires make it impossible to pursue any rational goals. In the last year they terminated their DEI program. Do yourself a favor and avoid this institution.

      2
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