CSA III - Customer Service Associate III Wellmark Employee Review

This company lives by its mission. Truly working toward improving overall health of all Iowas and South Dakotans. Spearheading ongoing initiatives to reducing member burden, trying to fill in gaps where rural life creates access burdens, and being engaged with the community.

Slow change. Many processes created are not open to growth and evolution often being told, that’s how we set it up five years ago and it’s worked fine. Also, inclusive to an extent. There are times where if your beliefs do not align with the majority, specifically related to politics there are opportunities for improvement. As part of a diverse and value driven culture, it’s important to recognize not all beliefs are the same.

• Nice facility in the Des Moines office with a beautiful gym. • Strong mission and meaningful work that genuinely motivates many employees • Opportunities to work on complex, large-scale initiatives • Some leaders are supportive and open to collaboration

• Inconsistent people management and accountability across teams. • Repeated concerns raised by multiple employees are often minimized, which prevents issues from being addressed effectively • Limited follow-through when interpersonal or performance issues are escalated, impacting psychological safety. • SAFe has rollout faced significant challenges, and it created a lot of uncertainty. Many colleagues have expressed concerns about their job security. • Good old boys club on tech side of the house • Rigid RTO mandate has replaced flexibility with monitoring. Despite clear evidence that teams were productive remotely during COVID, time in office is now tracked and reported to execs, reinforcing optics over outcomes