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Health Educator Position with Anthem Care Management- call center - Health Educator WellPoint Employee Review

1.0
Sep 25, 2014
Recommend
CEO approval
Business outlook

Pros

I can't speak for the other departments but the pro for the telephonic health educator positions are a competitive salary, good benefits and a telecommuting option.

Cons

Please only consider this position if you are absolutely desperate for a paycheck. The position entails being stuck on a phone making hundreds of calls a day on a machine that controls how often the calls come through (they are back-to-back). Every word that comes out of your mouth is monitored and recorded. Micromanagement is severe. Metrics are the primary focus and are significantly more important than member satisfaction or employee health. Employees are often not able to use the bathroom as they need to, and their breaks are timed to the very minute. The department has had several instances where they have violated OSHA. For your health and sanity, again, please only consider this job if you are extremely desperate.... and recognize that even financial struggles with a lower paying job can be significantly better than selling your soul to micromanaged slavery every day you choose to walk through the door. Many health educators were so desperate to get out that they quit without any other job prospects. Please be careful in your consideration.

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5.0
Feb 16, 2023
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

Lots of layoff during the pandemic

1
3.0
Nov 7, 2014
Recommend
CEO approval
Business outlook

Pros

The company culture, people, and work environment are great. The pay and benefits are above average except they are skimpy with PTO.

Cons

The workload is insane. (I work in IT.) Projects are promised based on what will make the managers look good, not on what is realistic. We never have time to do anything right, so we frequently have to make time to do it over. And that time comes out of our personal lives, those of us who have managed to hang on to one at all. We knew going in it wasn't a 40 hour week, but it has gone from the occasional 45-50 hour week to 10 x 6 or 8 x 7 as the norm, and we are on salary. We get resources too late in the project to train them to be much good, and training them takes time away from the time we can spend doing everything because we have no time to train!

3
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