Terrible company - Recovery Coordinator Waythrough Employee Review

Staff are lovely and try to do their best for clients

The newly advertised pay rates are higher than what existing staff—who have been maintaining services under extremely challenging conditions for years—are currently receiving. This has understandably led to frustration, resentment, and a deep sense of being undervalued among long-standing employees. Time and time again, promises have been made about reviewing pay and improving conditions, yet these commitments have not been meaningfully followed through. This pattern has significantly eroded trust between staff and the organisation. As a result, many experienced and dedicated staff are now actively seeking roles elsewhere where their contribution is properly recognised and fairly compensated. This is not simply about pay; it reflects a wider issue of how the organisation treats and values its workforce. While Waythrough promotes values such as generosity, care, and compassion toward clients, these principles do not appear to extend to staff. If they did, there would have been genuine reflection and action in response to the consistent feedback around pay dissatisfaction and the growing number of staff choosing to leave.

Ethical company Clear policies Good career pathways

Pressured workload Some inexperienced managers