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      Waystar

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      Waystar reviews

      A Place to Grow, Innovate, and Make a Real Impact—But Not Without Its Challenges - Senior Client Success Manager Waystar Employee Review

      5.0
      Jul 24, 2025
      Senior client success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive Leadership & Team: The leadership team invests in people’s development and actually listens to feedback. My direct manager was always willing to roll up their sleeves and help problem-solve. Opportunities for Growth: If you’re proactive, there’s plenty of room to take on stretch assignments and expand your skill set. I was able to lead major initiatives with real client impact, even early in my tenure. Culture of Innovation: Waystar is not afraid to try new things. Leadership encourages the use of technology and new processes (like Power BI and AI tools), which keeps the work interesting and fresh. Mission-Driven: It feels good to work for a company that’s genuinely making healthcare more efficient for providers and patients. Work-Life Balance: Most teams are flexible, and I was able to manage my time well even during busier months.

      Cons

      Growing Pains: The company is scaling fast, which can lead to shifting priorities and occasional lack of clarity on roles or responsibilities. Process Overload: Some internal processes can feel redundant or overly complicated, which slows down decision-making. Resource Constraints: Teams are sometimes stretched thin, especially during peak project times or after reorgs. Communication Gaps: Information doesn’t always flow smoothly between departments, leading to the occasional “surprise” or last-minute ask. Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO

      avatar
      Waystar Response
      6mo
      At Waystar, we want all team members to feel empowered and supported in owning their careers while helping us stay competitive in simplifying healthcare payments. As we continue to grow, we actively listen and respond to feedback through multiple channels—like our bi-annual engagement survey—to help streamline operations and better meet team member needs. We also offer a flexible time off plan for our exempt team members to promote a healthy work-life balance. Thank you for sharing your thoughtful feedback!

      Explore other reviews about Waystar

      5.0
      Jun 9, 2026
      Operations analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture, good people, Unlimited PTO

      Cons

      None that I can think of

      4.0
      May 24, 2026
      Advanced applications engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

      Cons

      Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

      1
      avatar
      Waystar Response
      3w
      Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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