Not employee focused, holds a grudge - Sr. Lead Application Engineer Waystar Employee Review

3.0
Jul 17, 2023
Recommend
CEO approval
Business outlook

Pros

While I worked there they appeared to be very employee focused, which compensated for the lower than average compensation.

Cons

I left Waystar due to a vague RTO plan, lower than average compensation, and limited opportunities to work with new technology. I thought I left on good terms, having had nothing but glowing reviews throughout my employment and receiving a strong counter-offer when they tried to retain me. As part of my exit interview I stated that my primary reason for leaving was compensation, but had they paid me what they counter offered I never would have even shopped around. I suggested they pay people what they are worth up front instead of waiting until they are leaving if they want to retain them. A year and a half later I was approached by a recruiter for the same type of role at Waystar at a more competitive salary and considered returning. The recruiter took my information to Waystar and was told that they couldn't even consider me. On paper, I'm the perfect candidate since I had done exactly this role just recently. Familiar with the tech stack, culture, everything. No onboarding necessary. But they wouldn't even talk to who they previously considered a "strong performer". Apparently blacklisted for giving constructive criticism about management. That place is a shell of what it used to be.

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Waystar Response
2y
Thank you for sharing your experience and your interest in rejoining Waystar. Without more information, we can’t directly respond to your situation, but if you’d like to discuss, please reach out to peopleteam@waystar.com

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5.0
Jun 1, 2026
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Pros

Great company culture, good opportunities for personal/professional growth.

Cons

No significant cons for the organization or company prospects

4.0
May 24, 2026
Recommend
CEO approval
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Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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