Great culture and growth mentality within the Healthcare IT industry - Sr. Director Waystar Employee Review

5.0
Aug 3, 2022
Recommend
CEO approval
Business outlook

Pros

Truly the best support in the industry and it translates to happy clients and the overall morale of our team members. Our mission of simplifying healthcare payments is one everyone can get behind. As with all companies, the people are the reason you either love or hate it. We have incredible leadership and leaders dedicated to the wellbeing of our clients and our team members. Every quarter, all team members engage in Waystar Days, where we focus on investing in our community, our own learning, social justice, and our physical/mental health. Our sales kickoffs are some of the best I've attended. Waystar truly invests in our people with training and recognizes achievements through some really awesome trips. This year some of our top performers got to chose between African Safaris, Hawaiian vacations, an Alaskan cruise, VIP tickets to the Super bowl, or a trip to Iceland. It creates amazing energy and healthy competition on our teams.

Cons

The pace is FAST. If you're not a self-motivated learner, this is not the place for you. There is so much to learn and you get great training, but you have to invest the time to do some outside work in order to hit the ground running. It's not always clear who to go to for what. It's usually pretty easy to solve because people are very helpful and direct you to the right place.

Explore other reviews about Waystar

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

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Waystar Response
19h
Thank you for sharing your experience with Waystar. We appreciate your perspective and are glad you built strong connections with your colleagues and valued our flexible time-off program. We focus on creating a supportive culture with great people, and we are pleased to see that reflected in your experience.
4.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
4w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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