Best to place work ever! WAYSTAR DULUTH GA! - Enrollment Specialist Waystar Employee Review

5.0
Aug 9, 2021
Recommend
CEO approval
Business outlook

Pros

I don’t know where to start… Waystar in Duluth, GA. is the ABSOLUTE BEST PLACE TO WORK IN GA! When Waystar says they care, they do! From the very top of management all the way down. (Matt doesn’t know he is uncle Matt to me.) He truly cares for ALL of us like an uncle. When Covid first started Waystar was on it making sure all CDC guidelines were followed. Understanding that those of us that had little ones would now be at home while we continued to support our clients. Being the Waystar family that we are, we all banned together to ensure our clients experienced no interruption in the quality service they are use to. While the world was dealing with racial issues, once again Waystar made sure that we are ALL family no matter what ethnic background you are! I can’t speak for everyone but what I can tell you is I wear my Waystar gear proudly! I love when people ask me what is Waystar? The best place to work in GA hands down! Go online and apply I promise you, you will love it! I could go on and on forever. It doesn’t matter if we’re in the office or working from home. Waystar is not just a job, it’s a career. A career with family and friends that care. I love it and you will too!

Cons

I can’t find one bad thing to say. I’m sure you think not everything and everybody is great. In truth they are, it is. Everyone and everything is great! The compassion and concern for employees and customers during these unprecedented times is truly amazing.

Explore other reviews about Waystar

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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