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      Waystar

      Engaged employer

      Waystar reviews

      I would not recommend any of my contacts to work here - Technical Analyst Waystar Employee Review

      1.0
      May 10, 2019
      Technical analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      I cannot think of any

      Cons

      1. If you work in the Duluth, GA office, you are treated with disrespect, dishonesty, and deceit. 2. All of the energy and resources goes into the Louisville, KY. They only promote folks there. People who are qualified in the Duluth office are looked over, as Louisville only wishes to promote from their office exclusively. 3. The Duluth office is rarely allowed to hire. When I put in my notice, they moved my FTE to the Louisville office instead of back-filling in Duluth. 4. You are expected to hardly ever get out of your seat. If you have to go to the bathroom, you must let someone in leadership know. 5. There is no company culture expect for you to know you are treated like "The Help". You are not respected; you are looked down upon. 6. When moving clients to a new software, the company does not provide training. Clients are expected to either watch videos, or "learn it on your own" or "just contact support". Support is inundated with enough calls as it is. When the training department is confronted, they just pretend like nothing is wrong. As a result multiple clients are terminating their contracts with Waystar. 7. There is no incentive to work here. The salary is terrible, the benefits abysmal, and when you try to suggest changes to make things better, you're told "we will take it under advisement" . . . . and your ideas are thrown out the door. I would never recommend any of my contacts/friends to work here . . .ever. You are treated like garbage, you are expected to get the client off the phone as soon as possible, even if the client is not satisfied with the answer being given. You are faulted if you leave your seat to go to the bathroom, etc. . . . my list could go on. Don't. Work. Here.

      avatar
      Waystar Response
      7y
      Thank you for your feedback and the opportunity to share a few important facts. We are so proud that our company continues to get recognized for our products, service and culture. We've just won again Becker's 2019 Best Place to Work award and continue to be award #1 KLAS awards for 10 years running. Our company is continuing to expand, and we are hiring and have promoted team members across all of our locations including Duluth. We value our team members and to ensure they have time to take a break, our standard practice if for team member’s to simply list themselves as unready, so client calls are not routed to them. This has worked very well for years. We continue to be committed to our team members and clients including any new upgrades or changes that may impact them due to our continued technology innovation and expansion. Team members and clients are provided with multiple training options and are invited to attend as many live Webinars and QA sessions as they would like. We’re thrilled to share we haven’t lost any clients because of their platform upgrade. As our company grows our culture continues to evolve and we continuously work to strengthen our Joyful, Optimistic and Fun culture. Waystar Cares is a new initiative we launched that will focus initiatives specific to community, connection and wellness. Additionally, we have a team that continues to review our benefits packages to invest in our team members and their family’s wellbeing. U.S. health care costs continue to rise and we’ve got a number of initiatives in place to help bend that curve. Again, we appreciate your thoughts and thank you for your contributions to the company. Please do not hesitate to reach out to us at any time with thoughts on how we can continue to make Waystar a great place to work. Thanks! Susan

      Explore other reviews about Waystar

      5.0
      Jun 9, 2026
      Operations analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture, good people, Unlimited PTO

      Cons

      None that I can think of

      4.0
      May 24, 2026
      Advanced applications engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

      Cons

      Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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      avatar
      Waystar Response
      3w
      Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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