Great Company Prior to Merger - Anonymous employee Waystar Employee Review

1.0
Jan 3, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture and laid back atmosphere prior to merger. People were promoted based on their hard work and dedication to the company but not since the merger. People are now promoted via nepotism and who they know. The department I was in let people go who had been in the industry for many years and hired replacement who did not know a single thing about the healthcare industry. Leadership puts on a good show for the new hires but does not care one bit about their employees, especially legacy employees. Learned a lot about the industry.

Cons

After the merger there was a lot of vague talk about 'opportunities' for legacy employees that never happened. Leadership does not care about employees, especially lower level ones. Leadership put in place people who do not know what they are doing. They have no prior experience in the industry or even in the department they work in. They are hiring the wrong people to be leaders and it will definitely have a negative effect on the company. Turnover is insanely high. Below market values in all roles. Can double your salary by just leaving. Nepotism - rules only apply to some.

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Waystar Response
7y
Thanks for your feedback. It is important for us to hear your experience on what we are doing well and what we need to improve upon. I want you to know that we are driven by our mission, purpose and values and strive to provide a meaningful work experience for everyone. Our recent growth and organizational transformation were in service of our clients needs. Part of our strategic transformation includes a more performance focused culture. We understand that change can be difficult and do appreciate your perspective. I take your comments seriously and should you want to talk to me directly, please reach out at peopleoperations@waystar.com. Susan Staples, SVP of People Operations

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Pros

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Cons

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4.0
May 24, 2026
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Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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