Cheap & Out of Touch C-Suite - Anonymous employee Waystar Employee Review

2.0
Feb 26, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The everyday people here are generally very nice and good people.

Cons

- Quite possibly the cheapest company I've ever worked for. If the choice is treating employees well or saving money, they're choosing saving money every single time. - The benefits and pay are mid at best, but I don't think most people realize the benefits are not actually very good compared to the market. - Internal processes are largely a mess, but they don't want to invest to tackle the hard projects that will set them up for success long term. - The C-Suite is very disconnected from the rank and file employee. Most are located across the country in a special office they opened just for them and their words ring hollow and often very corporate. They talk incessantly about company values while avoiding answering hard questions or addressing real concerns of employees. - To reiterate, they are incredibly cheap at every turn.

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Waystar Response
2mo
Thank you for sharing your perspective. Guided by our values, we focus on continuous improvement and regularly evaluate how we support our team members, including our comprehensive total rewards offerings. We welcome open dialogue and encourage you to connect with your leader or Talent Business Partner to share additional context.

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5.0
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Cons

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4.0
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Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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