The Infamous - Customer Service Associate Wawa Employee Review

4.0
Oct 4, 2023
Recommend
CEO approval
Business outlook

Pros

Good benefits, ESOP (Employee Stock) 401K, they have several programs for various things including tuition reimbursement, life insurance discounts on home and auto

Cons

Poor management, always understaffed. They expect you to do the work of 3. They give hours now “based on performance “ which is a crock of you know what. The start pay now is $15 for anyone though it took me years to get above that now anyone can get paid close to what I had to work hard for. It’s a hit or miss on management some are great and some are ghetto and unprofessional even the General managers and area managers. Most don’t care to address concerns they rather fire and rehire over and over. Some employees are undertrained so fast they get thrown right into the lions den.

Explore other reviews about Wawa

5.0
Feb 16, 2026
Recommend
CEO approval
Business outlook

Pros

Good and fun environment to work in

Cons

Not always that busy, boring

4.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

As a supervisor you can control the work environment to the best of your ability to make the store a great place to be for customers/coworkers. Pay is at a decent starting level for the position.

Cons

Basic Associates only accrue PTO creating issues with Work/Life balance unless you've made it a long time without needing to take a day. Attendance Point System is unforgiving without readily available PTO. As management differs between stores experiences may vary.

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