Meh, trying to leave for my sanity and pay rate - Customer Service Supervisor Wawa Employee Review

2.0
Jun 20, 2021
Recommend
CEO approval
Business outlook

Pros

Great benefits, great coworkers, lots of resources at hand to learn about different aspects of the business, never a dull day, paid time off is nice

Cons

It's all politics-you need to network, know people, and be good at "saying the right thing at the right time" rather than being honest. Been in my position forever, very knowledgeable at what I do, trained people that have risen way above me, asked for raises and barely get the average rate on this website (also I'm friends with upper managers in other areas that have told me throughout the years that I'm under paid), been in positions that don't exist so they don't have to promote me, was told "just because you're a loyal, hard working employee that never called out/covers all the time doesn't mean you deserve to get promoted", training is a joke- you often times get thrown to the wolves because it's "too busy" to take the time to properly train you, was at a store where all the problems got ignored when we tried to reach out to higher management up the ladder, etc. I could go on for a while sadly about more "cons" and I'm not usually the type to complain, but I've realized my worth that will never be seen with my employer in short. Been holding out for years for it to "get better" and have "better opportunities" only to be let down more times than I can count.

Explore other reviews about Wawa

5.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Very great environment and food

Cons

I have no cons for Wawa

5.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic health and customer service standards If you have a good management team, everything goes smoothly and even when it doesn't they help you handle it If you negotiate pay before being officially hired, they are willing to negotiate Opportunity for growth Affordable benefits that are actually good

Cons

A LOT is expected from you, and if you don't negotiate for higher pay before being hired, or at the time of promotion, it can feel like you're being underpaid for sure. Just because you are on the same level as someone else, doesn't necessarily mean you will receive the same pay rate

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