Tedious, Stressful, Overbearing. - Shift Manager Wawa Employee Review

2.0
Nov 23, 2013
Recommend
CEO approval
Business outlook

Pros

Customers, I have always been very much so a people person and you will have no shortages here. Having worked all shifts for years you get to know people on a very personal day to day basis and is definitely the best reason for working at wawa, I love my customers.

Cons

Management is very much so out for themselves in my experience, NOTHING is ever there fault, they will pin blame on you or anyone else in a second. Organization and efficiency are terrible, shifts aren't run well and a lot of things are left rolled over for other shifts thus bringing the whole store down. WaWa Callcenter is by far the worst help I've ever encountered in an HR department, they wont work with you in the least, and don't be under the impression they are there to help you, there job is to protect the company, the first time you call with issues they will immediately contact your manager and begin to try to discredit you. My store personally has a lot of people who cant be bothered to show up on time, yet never seem to get in trouble for it as well, that also get away with doing minimal work. On top of that while they say they like to promote from within, the last few years the company has done a majority of hiring from outside sources, atleast in the MD/VA area. The company has also slowly shifted away from customers first, to bottom dollar first as well, I understand the need to make money and be able to stay competitive, but it has come at the cost of the customers.

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5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits , discounts, co workers,,

Cons

Short lunch break , pay ,

5.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic health and customer service standards If you have a good management team, everything goes smoothly and even when it doesn't they help you handle it If you negotiate pay before being officially hired, they are willing to negotiate Opportunity for growth Affordable benefits that are actually good

Cons

A LOT is expected from you, and if you don't negotiate for higher pay before being hired, or at the time of promotion, it can feel like you're being underpaid for sure. Just because you are on the same level as someone else, doesn't necessarily mean you will receive the same pay rate

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