Pros
Convenient location, down town with free parking. Good perks such as free food and kitchen supplies. Co-workers are a blast!
Cons
Wasserstrom has spiraled downward from a company that cares for it's employees and attempts to make them happy to keep customer service at it's best, to another "call center" that's okay with high turnover rates and overall low moral. They were not prepared for the transition to the new computer system, and the employees are bearing the brunt of it. Instead of using this as an opportunity to treat the employees to little moral building things like jeans days and outings, they cracked down on the dress code even harder (unless you're a thin, pretty, woman. Then you can wear whatever you want...). Management is way out of touch.