Pros
There can sometimes be hybrid options for work, which is great for work/life balance and helps avoid burn-out. Local management is very supportive and steps in wherever needed, offering guidance, but not micro-managing. The office is collaborative and open to trying new things to improve customer relations, services, and office moral. There is a relaxed office atmosphere while maintaining professional and courteous relationships with fellow staff and customers. As a whole, the staff is made up of kind people who are smart, and genuinely want to help others.
Cons
Some difficult customer interactions since you will work with people in high-stress situations. Communication from upper (state-wide) management is often lacking. Funding streams for specific programs can change or be cancelled. It's definitely a job where you'll wear many hats and take on different roles, which will be especially important if funding for a program you work in gets cut.
