Working in product is good; working in services not so - Customer Support Specialist Wargaming Employee Review

4.0
Jan 5, 2024
Recommend
CEO approval
Business outlook

Pros

If you work in product-specialised team, you will probably enjoy it (e.g. QA, Publishing, Art etc.) Decent salary Good care from the company (insurance, benefits etc.) Lots of merch, some events, nice offices Mostly well-organised processes with lots of documentation

Cons

If you work in services (e.g. Helpdesk, customer support, localisation etc.) you can expect lower salary and less care from the company. Sometimes people do not realise the contribution of service teams to the company (e.g. product teams may think that support teams are lazy and don’t do their job well enough all while the support teams are overloaded with work because of some mistakes the product made)

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Wargaming Response
2y
Thank you for taking the time to share your feedback! It's great to hear that you find working in product-specialized teams enjoyable and appreciate the various benefits, amenities, and well-organized processes that we offer. Your observations about working in operational roles are extremely valuable to us, as we strive to foster a culture of respect and appreciation for all employees, regardless of their role or department. We will take your suggestions into consideration as we continue to improve our workplace environment. Thank you!

Explore other reviews about Wargaming

5.0
Mar 9, 2026
Recommend
CEO approval
Business outlook

Pros

- Very little drama behind the scenes, everyones super chill to work with

Cons

- there's usually miscommunication between different offices due to timezones + language barriers, but its minimal and east to work through for most people

3.0
May 17, 2026
Recommend
CEO approval
Business outlook

Pros

Cool game and great teams

Cons

Terrible leadership lots of nepotism

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