Stay Away! - Customer Specialist Walser Employee Review

1.0
Jun 26, 2023
Recommend
CEO approval
Business outlook

Pros

Decent coworkers to help you through your day.

Cons

Everything….benefits suck, pay sucks, upper management sucks. They went to salary and expect everyone to stay late. No appreciation for anyone’s hard work. They have two pay scales but one is unachievable because they don’t offer it anymore. People were just grandfathered in when they changed to salary. They care more about appeasing HR than the employees who actually generate their profits. Just a terrible company ran by terrible management.

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Walser Response
2y
We appreciate you taking the time to provide feedback about your experience at Walser Automotive Group. We value our employees’ opinions and always strive to create a positive and rewarding work environment. We believe in open communication and fostering a culture of transparency. Our leaders should be dedicated to supporting and empowering our employees, and we’re disappointed you did not feel your management was achieving this. We encourage employees to provide feedback, voice concerns, or share ideas to help us improve the overall work experience. Regarding benefits and pay, we apologize if you feel dissatisfied. We continuously review and adjust our compensation and benefits packages to remain competitive within the industry. We would love to know any additional benefits you think might improve the lives of our employees! We recognize that transitioning to a new salary structure can be challenging. Our goal was to create a fair system that rewards employees for their skills, experience, and contributions. At Walser Automotive Group, we try to value and appreciate our hardworking employees by celebrating achievements, offering performance-based incentives, and promoting a supportive team environment. If you feel your efforts have been overlooked, please reach out to your supervisor or HR representative to address your concerns. If there are specific suggestions or concerns you would like to discuss further, we invite you to utilize our anonymous HR hotline. We are committed to addressing employee feedback and finding ways to enhance our work environment. Thank you for sharing your thoughts with us. We wish you the best in your future endeavors!

Explore other reviews about Walser

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

My experience at Walser exceeded my expectations! I learned so much and felt cared for as an employee and person. There is room to grow at Walser and encouragement to find what your'e good at to meet what you love!

Cons

No cons come to mind.

3.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Good training, base salary, benefits like health insurance, 401k. Good pay plan for high volume dealerships.

Cons

Pay plan is entirely based on volume, and some rooftops are doing in a day what others do in a week. Do your research as to where you go because you can't switch to another dealership until you have tenure. The volume at Toyota is insane. Meanwhile I'm next door at the Buick GMC dealership and our volume is terrible, and I can't switch for months. I'm likely going to have to quit.

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