Pros
Wallaroo does a great job of recruiting talented people who have fun personalities and are nice to work with. Most people figure out that they would be better off elsewhere, so there is a very high turnover rate among employees, but you can usually count on liking most of your coworkers. I made some great friends during my time at Wallaroo who I still keep in touch with today. As with employees, there is a very high turnover rate for clients at Wallaroo. From a business/revenue perspective, this is obviously a con, but as an employee, it leads to a lot of variety in your work which makes things more interesting and diversifies your portfolio. Wallaroo does try to do little things to enhance the employee experience, like giving workers a "wellness budget" each year, paying for one lunch a week for those in the Provo office, and giving a monthly doordash credit for an extra free meal each month for all employees (including remote workers). I appreciated those little perks.
Cons
There is always a lot of talk about building the company up and how awesome things are going to be for employees in the future, but this is practically always empty promises and wishful thinking. Sadly, Wallaroo will probably never reach its potential due to poor management. There have been three different CEOs at Wallaroo in the past three years, with each being harder to work for than the last. The current one, Eric, is highly unqualified, and his incompetence is only surpassed by his pride. He is honestly a smart guy who is good with ads, but his people skills are terrible. He has, in my view, played an integral role in the departure of several high quality employees from the company. He has also continued the trend of Wallaroo leaders who think they are superman, try to do everything themselves, don't listen to anyone else, and inevitably drop the ball and make everyone's lives harder. He seems to feel a need to assert himself as a dominant figure, he pretends everything is great when it isn't, and he undermines employee trust in too many other ways to list here. When confronted, he fails to take responsibility and, instead, passes the blame anywhere else he can. I've watched him do this, and I assume it is also how he has convinced the owners to let him keep his position, even while the company falls apart around him. The owners are generally pretty good guys, but they have stepped away from Wallaroo to focus on other ventures and don't recognize, or don't care, how poorly things are going there. After leaving the company, I sent them both a message letting them know what had been going on and offering some constructive criticism, compiled with the input of several other former employees. I spent hours crafting the email to make sure it conveyed the gravity of the situation while still reading as constructive, hopeful, and well-meaning, and they never even acknowledged the message, even after I texted them and told them about it multiple times. They don't seem to care much that their original company is tanking because they have moved on to other things. Wallaroo has also engaged in some highly unfortunate business practices that I have personally felt very uncomfortable with, such as: -Preying on naïve college kids by starting them out as unpaid interns and then eventually keeping them on as underpaid employees. -Perpetually starting up new sister companies and services that have been intentionally rushed to market, often using low-quality and/or outsourced work. -Making multiple promises of bonus structures and revenue sharing with employees which they have never delivered on. -Spending months working on a financial "transparency" presentation and when they finally showed it, they were still keeping upper management salaries hidden. And the list goes on. TL;DR: Don't be fooled by empty promises or hopes of better days right around the corner. Management is very poor, and the more things change, the more they just get worse. I cannot recommend this company to anyone.