Nice medium-sized call center - Customer Service Representative (CSR) WaFd Bank Employee Review

The leadership at all levels is outstanding

No cons in the bank

Primarily remote work. Decent PTO after the 4th year.

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.