Look elsewhere. - Senior Customer Service Representative WaFd Bank Employee Review

1.0
Jan 23, 2015
Recommend
CEO approval
Business outlook

Pros

Monday-Friday work schedule is nice for those who don't

Cons

We were TOLD by Human Resources, to log onto this website and make a positive post about Washington Federal about a year ago and encouraged from time to time to do so - though I am not a puppet for this company since I owe them nothing. Management promises raises and promotions and doesn't happen. Instead they will provide you with reasons why you aren't ready - and then never give you any mentor-ship on how to get better. Company just added a who slew of job titles to make it harder to climb the ladder, as well making you do extra work without receiving the pay. You will do personal banker and relationship banker roles as a base Teller at this company and get paid close to minimum wage. Literally.

Explore other reviews about WaFd Bank

5.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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