Nice place to work overall - Customer Service Representative WaFd Bank Employee Review

4.0
Apr 1, 2014
Recommend
CEO approval
Business outlook

Pros

Washington Federal is really a great company. The values they go by makes a significant difference in how they do business. I've seen a lot of different opportunities to advance. Its a typical 9-5 job, no weekends. Entry level positions are EXTREMELY low stress with hardly any foot traffic in some of the Utah branches.

Cons

Lower pay, however the bonuses are wonderful, depending on how your branch does. Communication between specific departments to branches is non-existent. There have been several times when Washington Federal will introduce a new product or service when it was not ready at all and caused many problems and questions for clients. There is hardly any foot traffic in some Utah branches which means low stress, but also means very boring.

Explore other reviews about WaFd Bank

5.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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