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      WP Engine

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      Laid off and then removed money from my 401k - Technical Account Specialist WP Engine Employee Review

      2.0
      Dec 19, 2023
      Technical account specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      I enjoyed the role and my direct manager was great. The benefits were also quite nice, along with the PTO policy.

      Cons

      The company was aware that my position was being made redundant for quite some time and assured me that they would be moving me to a separate role. I spent a lot of time and energy preparing for this, but when the time came, I was laid off without notice rather than given the promised transfer. A few months afterward, the company sent me an email to let me know that due to an error on their side, they would be removing money from my (fully vested) 401k. Not a good look. Having good benefits, culture, and values is completely negated if you treat your employees like disposable garbage.

      avatar
      WP Engine Response
      2y
      Thank you for sharing our feedback, as it guides our growth. We apologize for the error resulting in the reduction of your 401(k) employer match. As you know, we offer employees a dollar for dollar 4 percent 401(k) match. 401(k) plans are highly regulated with applicable IRS guidelines. Having a “qualified plan” is what allows us to make contributions with special tax treatment. WP Engine explored all avenues before processing the correction. Regrettably, we do not have the discretion to overlook excess contributions that do not adhere to the 401(k) plan documents. We wish you well in your future endeavors.

      Explore other reviews about WP Engine

      5.0
      Jan 20, 2026
      Technical support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

      Cons

      Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

      avatar
      WP Engine Response
      4mo
      We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
      1.0
      Jun 16, 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote + Work from Home and ok benefits.

      Cons

      People are burned out and underpaid. Tenured employees are leaving in droves.

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