CULTURE IS EVERYTHING - Customer Success Manager WP Engine Employee Review

5.0
Apr 29, 2021
Recommend
CEO approval
Business outlook

Pros

The people at WP Engine are what make it such a great place to work. From the top down, everyone carries such a "welcome home" spirit. It doesn't matter who you are or where you come from, your VOICE MATTERS. Also, the product is top notch. The very best in the WordPress industry!

Cons

There aren't any downsides of working at WP Engine.

Explore other reviews about WP Engine

5.0
Jan 20, 2026
Recommend
CEO approval
Business outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
4mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Remote + Work from Home and ok benefits.

Cons

People are burned out and underpaid. Tenured employees are leaving in droves.

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